{"id":41,"date":"2018-11-06T19:48:23","date_gmt":"2018-11-07T01:48:23","guid":{"rendered":"https:\/\/tayaupa.com\/?page_id=41"},"modified":"2025-01-13T16:56:33","modified_gmt":"2025-01-13T22:56:33","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/tayaupa.com\/en\/frequent-questions\/","title":{"rendered":"FAQ\u00b4S"},"content":{"rendered":"
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Frequently Asked Questions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t
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FAQ'S<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Below you will find the most frequently asked questions we receive from our customers. If you have any other questions, please do not hesitate to write to us at WhatsApp: 442 542 9718<\/strong> or by mail shop@tayaupa.com<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\n Shipping Methods <\/div>\n \n
\n Payments and Billing <\/div>\n \n
\n Other questions <\/div>\n <\/div>\n \n
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\n Shipping Methods <\/div>\n\n
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In our store of corporate gifts<\/strong>We are committed to offer the best shipping alternative to ensure that products arrive quickly and safely to our customers. We ship both nationally and internationally, using recognized parcel services such as DHL, or UPS<\/strong>. Estimated delivery times for domestic shipments vary from 2 and 5 working days<\/strong>depending on the recipient's location. For international shipments, high quality courier services are used to guarantee delivery within a time frame of 7 to 14 working days<\/strong>.

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Options according to the type of order:
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  • Product in stock<\/strong> (line products that are usually in stock for customization), you will be able to receive it from 2-5 business days<\/strong>depending on the delivery address (all our products are shipped from Queretaro). Being a product in stock you do not have to wait for the production time of the piece.
    *Applies to products in this online store, customized products quoted for corporate projects are considered separately in terms of production times and shipping cost.

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  • Request for special projects: <\/strong>The development of projects involves a process, schedule and organization tailored to the needs of the client.

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    \"Elaborate \u00a0 \u00a0Elaborate the idea,<\/strong> (Project approach, characteristics and information needed to get started)

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    \"\"Development<\/strong> (Project development, definition of the type of corporate gift and proposals)

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    \"\"Review, adjustments and production <\/b>(Review of the proposal and adjustments before production starts, once production starts the processing time ranges from 10 to 45 working days<\/strong> depending on complexity and number of parts )<\/p>

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    Do you ship outside of Mexico?<\/strong> We ship both nationally and internationally, we have the experience in the right type of packaging to ensure that your orders arrive in perfect condition.<\/p>

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    \n Payments and Billing <\/div>\n\n
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    Payment methods: Convenience and flexibility for your purchase.<\/strong><\/p>\n

    1.- Clip: Payment by credit or debit card
    \n2.- Paypal (Credit Card)
    \n3.- Bank transfer or bank deposit<\/p>\n

    Billing<\/strong><\/p>\n

    In case you require an invoice, please write to shop@tayaupa.com<\/strong> requesting your invoice and sending your order number, the use of CFDI, payment method and updated Constancia Fiscal before the end of the month.<\/p>\n

    * You can buy and pay as you prefer, just choose the items of your interest and process the payment.<\/p>\n<\/p> <\/div>\n \n

    \n Other questions <\/div>\n\n
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    Do you offer product customization?<\/strong>
    Yes, we offer customization services on a variety of our products. From names to incorporating your company logo, we work to meet your needs. If you are interested in learning more, please send an email with the request to proyectos@tayaupa.com<\/strong><\/p>

    Do you have discounts for bulk purchases?<\/strong>
    Yes, we offer special discounts for bulk orders. Please refer to the discount table on each item or contact us for more information about our rates and discounts.<\/p>

    Can I request a product sample?<\/strong>
    Yes, you can purchase one piece of our products to see the quality and guarantee your satisfaction before placing a larger order.<\/p>

    Do you have a physical store?<\/strong>\u00a0
    We have a customer service office and we can receive you by appointment. If you prefer, we can make a Videoconference to clarify your doubts or we can attend you in the WhatsApp 442 542 9718\u00a0<\/strong><\/p> <\/div>\n <\/div>\n\n \n <\/div>\n\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

    Frequently Asked Questions FAQ'S Below you will find the most frequently asked questions we receive from our customers. If you have any other questions, please do not hesitate to contact us by WhatsApp: 442 542 9718 or by email shop@tayaupa.com. Shipping Methods Payment and Invoicing Other...<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-41","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t\n\t\t